Resolve Markets

Privacy Policy

Last updated: February 3, 2026

1. Introduction

Resolve Markets ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using Resolve Markets, you consent to the practices described herein.

2. Information We Collect

Personal Information

When you create an account, we collect information you provide directly, including:

  • Name
  • Email address
  • Password (stored in hashed form)
  • Payment information (processed securely by our payment providers; we do not store full card details)

Usage Information

We automatically collect certain information when you use the Platform, including:

  • IP address and approximate location
  • Browser type and operating system
  • Pages visited and features used
  • Trading activity (positions, trades, account metrics)
  • Session duration and timestamps

Third-Party Authentication

If you sign in using Google OAuth, we receive your name, email address, and profile picture from Google. We do not receive or store your Google password.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process challenge purchases and withdrawals
  • Operate the simulated trading platform and track your evaluation progress
  • Send transactional emails (account creation, challenge pass/fail notifications, withdrawal updates)
  • Monitor for fraud, abuse, and terms of service violations
  • Improve and optimize the Platform
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Payment processors (Stripe) to securely process credit and debit card transactions.
  • Email service providers (e.g., Resend) to deliver transactional emails.
  • Analytics providers to understand usage patterns and improve the Platform.
  • Law enforcement if required by law, legal process, or to protect the rights, property, or safety of Resolve Markets or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Passwords are hashed using bcrypt before storage
  • All data transmitted over HTTPS/TLS encryption
  • Database access is restricted and monitored
  • Regular security reviews of our infrastructure

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Platform's services. Trading data and challenge records are retained indefinitely for auditing and compliance purposes. If you request account deletion, we will remove your personal information within 30 days, except where retention is required by law.

7. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how the Platform is used. You can configure your browser to reject cookies, but this may affect your ability to use certain features of the Platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access — Request a copy of the personal data we hold about you.
  • Correction — Request correction of inaccurate or incomplete data.
  • Deletion — Request deletion of your personal data, subject to legal retention requirements.
  • Portability — Request your data in a structured, machine-readable format.
  • Objection — Object to processing of your data for certain purposes.

To exercise any of these rights, contact us at support@resolvemarkets.com.

9. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@resolvemarkets.com.